Terms and conditions
On this page, you will find all the general rules and steps for doing business with us, i.e., how we provide services and consulting, as well as how to generally use our website.
Different business agreements and exceptions can be negotiated on an individual basis per client, project, or consultation.
Site content
Images and descriptions of services and pages
Categorization and description of services
Obligations of the customer or guest
The right of the service provider to change and cancel
Reservation cancellation conditions
The customer of the service
The customer of the service is a visitor to the website, a legal or natural person who makes contact and inquires about a certain selected service offered by the service provider. The order can be made through the contact form on the web page, by e-mail, by phone, orally, or by using other available communication channels. The client of the service, according to the purchase agreement, is ultimately considered a guest in the accommodation offered by the service provider, and the service provider in that case is the accommodation renter.
Service provider
The service provider is Gabriela Prenc, who offers the service of renting apartment space for tourist and related purposes through the Mikela Apartments website (https://apartments-mikela.com). According to the agreed sales contract, she is the lessor of the accommodation she offers.
The customer of the service pays the agreed parameters of the service at a defined price with a transaction account in advance, at the end of the service term, or according to the exclusively agreed parameters between the parties.
General conditions
The work of the service provider is based on the provision of rental accommodation to the customer through the apartments identified as "Mikela" and "Maikol".
The customer of the service is responsible for the availability and accuracy of the information that will be given to the service provider for consideration, and the service provider does not assume any responsibility for the incompleteness, false representation, or inaccuracy of the information provided by the customer of the service.
Images and descriptions of services and pages
The images of the services, and in general parts of the pages of the entire website, are taken partially from Internet portals that provide free images and videos: unsplash.com, pixabay.com, and pexels.com.
Other pictures are the direct property of the author and owner, Gabriela Prenc. The pictures serve as a descriptive reference for the services and try to describe their characteristics as accurately as possible. The downloaded images, their original authors, and third parties from these images and videos do not represent, nor are they in any way related to, Gabriela Prenc and her services.
Use of site content
Visitors are not allowed to directly copy any content of the web page without noting that the content is taken from apartments-mikela.com, under the authorship of Gabriela Prenc.
Visitors are encouraged to share content they find useful with their followers on other platforms, with friends, and with acquaintances, provided they always set the following parameters at the end:
Taken from: link to content - author Gabriela Prenc, Apartments Mikela
Warranty
The service provider undertakes to maintain the website and pages in accordance with good IT practices and is not responsible for the quality of the internet connection through which the customer accesses the website or for sudden extraordinary technical infrastructural malfunctions of the website and/or telephone and internet service providers. If regular and special prices are displayed on the website of the service provider, they are valid, as long as they are currently available on the website and for ordering by phone or other communication channels.
Ordering the service
The service is arranged and ordered through a web form, e-mail contact, telephone, verbally, or other available communication channels. In the event that the service provider is unable to deliver the service at the agreed time, the service provider will notify the customer of this in writing through the existing communication channels, who can then cancel the service order or accept a new appointment.
Payment
The customer can pay for the ordered services and products in one of the following ways:
- transaction account with an IBAN assigned upon request
- by payment via PayPal
- payment upon arrival in cash.
After a correctly completed order, the service provider delivers the order confirmation, which may include an offer or an invoice, to the e-mail address or via another communication channel defined by the customer when using the contact form or other communication channel.
Protection of personal data
The personal data that is collected depends on: the type of service provided, users and clients, the customer's intention to use the services, the type of contract concluded with clients, as well as the intention of the service provider to use his rights based on legal and regulatory provisions on the protection of personal data.
Your data is not used for other purposes, nor is it transferred to a third party, unless the law requires otherwise. Although no online service is 100% secure, we make every effort to protect your information from unauthorised access, use, alteration, or destruction and take reasonable measures to do so.
We use appropriate business systems and procedures to protect the personal information you provide to us. We also use security procedures and technical and physical restrictions on access to and use of personal information on our servers.
In the case of potential cooperation with external collaborators on certain projects and during certain consultations, the service provider may disclose information about you, without which the entire procedure is not feasible for the external collaborator. External collaborators must respect the Data Privacy Rules of the website and specific work parameters according to the agreed-upon items of the cooperation agreement.
Notice
In cases where it is prescribed by law or necessary for the prevention, detection, or punishment of criminal offences and fraud, your personal data will be shared with the competent authorities. We may disclose your information in response to a court order or other legitimate government request.
Data collection
Personal data that is primarily collected during the order process and provision of the service, without which it is not possible to perform the service, includes at least:
• basic personal data (name and surname)
• basic contact information (address, phone number, e-mail address)
• data related to the use of the website, for example, when using the contact form
• data necessary for concluding a contract, offer, or invoice
• other personal data necessary to exercise the client's rights based on legal provisions on consumer protection
• You will find detailed information on the processing and protection of personal data at the following link: Pravila privatnosti
Terms and conditions
Reservations and payments
Inquiries and accommodation reservations are received electronically, by phone, in writing, or in person. When creating a request for an accommodation reservation, the customer of the service confirms that he is familiar with the mentioned Terms of Business, which he has previously carefully studied, and that he accepts them in their entirety. Everything stated in these Terms of Business represents a legal obligation, both for the customer of the service and for the service provider.
The customer of the service is obliged to provide all the information required by the reservation process. To reserve the accommodation service, it is necessary to make an advance payment, depending on the selected payment model. The deposit and proof of payment must be made and sent within three days. The rest of the amount is paidno later than 30 days before the start of using the service. In the event that the customer of the service does not pay the rest of the reservation amount within the agreed period, the service provider reserves the right to cancel the reservation with prior notice to the customer of the service.
Price of service
The price of the accommodation service includes the basic service as described in the price list. The amount of the mandatory surcharge to the customer of the service is shown on the specification for the calculation of the total amount of the reservation during the process of creating the reservation.
Optional additional services are those that are not included in the basic price and can be realised with prior notice to the service provider. These optional services also include a surcharge, which the customer of the service pays on the spot in cash in accordance with the payment instructions specified in the service provider's offer.
The customer of the service is obliged to request or announce additional or special services when booking the accommodation. When booking a private accommodation, the price usually includes the consumption of electricity, water, gas, bed linen, final cleaning, one-time registration, and environmental tax, as well as all additional services that are listed as such in individual accommodation descriptions.
Notice
The client of the service is obliged to clean the apartment or holiday home before leaving, regardless of the final cleaning service provided by the service provider. Final cleaning, which the customer is obliged to do, includes washing and stacking dishes, removing garbage, and sweeping all rooms so that the object is returned to the service provider in order. As a rule, the service provider does not provide toilet paper.
Service prices are published in euros. The service provider reserves the right to change published prices. To the customer of the service who has paid an advance payment or the entire amount for a specific reservation, the service provider guarantees the price of the accommodation specified in the calculation based on which he made the payment.
If the change occurs before the payment is made, the service provider undertakes to inform the customer of the price change. The contracting parties agree that the service provider has the right to increase the price no later than 20 days before the start of using the service if there have been changes in the exchange rate of the contracted currency after the reservation has been confirmed.
The customer of the service reserves the right to cancel the reservation if the price of the reservation has increased by more than 10% compared to the original price of the reservation, with the right to a refund of the price paid until then, while the right to compensation for damages is excluded.
Price list
For the apartment Maikol, the service prices during certain months of the year are as follows:
6th and 9th months = 140 EUR
7. and 8th months = 160 EUR
Other months = 130 EUR
For the apartment Mikela, the service prices during certain months of the year are as follows:
6th and 9th months = 115 EUR
7. and 8th months = 140 EUR
Other months = 110 EUR
Categorization and description of services
The offered accommodation units are described according to the official categorization of the competent institution, as well as based on an insight into the actual condition of the accommodation at the time of publication. The standards of accommodation, food, services, and other things in individual places and countries are different and not comparable.
A parking space is provided if the service provider has one parking space available for each accommodation unit within the facility or in its vicinity. Secured parking does not imply that it must be located in the building's yard itself, in a guarded, fenced, or covered place.
Obveze Naručitelja usluge odnosno gosta
The customer of the service is obliged to have valid travel documents and to comply with foreign exchange and customs regulations, and in case of inability to continue the trip due to a violation of regulations by the customer of the service, he shall bear all incurred costs.
The customer of the service is obliged to comply with the house rules in the accommodation facilities, to cooperate with the service provider in good faith, and, upon arrival at the destination, to submit to the service provider the documents about the paid service, as well as personal documents, for inspection and identification purposes. At the same time, the customer of the service, if any, is obliged to pay the rest of the reservation amount on the spot on the day of arrival at the accommodation.
The customer of the service also pays a deposit of EUR 200 upon arrival, which will be returned when handing over the keys upon departure if the customer of the service has not caused any damage inside and/or outside the accommodation facility.
The client of the service is obliged to report immediately, when sending an inquiry for accommodation, the planned arrival of more people than the specified accommodation capacity, even in the case of minor children. The possibility of staying with a larger number of people depends solely on the good will of the service provider and may include an additional surcharge for additional people.
In cases of non-compliance with the stated obligations, the customer of the service bears the costs and is responsible for the damage caused. By confirming the reservation, the customer undertakes that, if he causes any damage, he will pay the service provider on the spot for all the damage caused.
The customer of the service is obliged to take care of his belongings brought into the accommodation. The customer of the service is solely responsible for the theft, loss, or damage of things left unattended. The service provider is not responsible for damaged, stolen, or lost luggage, as well as for the theft of luggage or valuables in the accommodation facility. The customer of the service must report lost luggage or theft to the service provider and the competent police station.
The right of the service provider to change and cancel
Any change or cancellation of the reservation must be sent by the customer of the service to the service provider in writing (e-mail) so that the service provider is able to process the request. It is not possible to change or cancel a reservation by telephone. In the event of the cancellation of a confirmed reservation, the date of receipt of the written cancellation is the basis for the calculation of costs.
In the event that the customer of the service cancels the confirmed reservation of private accommodation within 72 hours after making the reservation payment, with the condition that there are more than 31 days left until the arrival date, the service provider will, upon receipt of the request, refund the amount paid to the customer of the service within 7 working days.
In the event that the customer of the service requests a change in the number of persons or the start or end date of an already confirmed reservation, if it is possible to change the reservation, the following conditions apply:
- up to 7 days before arrival: for the reservation amount that is the same or higher than the original, the service provider will charge only the price difference
- 29 to 7 days before arrival: for the amount of the reservation that is less than the original, the service provider will make a change in accordance with the request of the customer, but the amount of the reservation will not be reduced
- 6 to 1 day before arrival: changes to reservations are not possible.
Notice
If the requested changes to the reservation are not possible, and because of this, the customer of the service cancels the reservation, the conditions for cancellation of the reservation listed below apply.
Reservation cancellation conditions
In the event of the cancellation of a confirmed accommodation reservation, the following costs are charged:
- for cancellation of the reservation up to 30 days before arrival: 0% of the total price of the reservation is charged
- for cancellation of the reservation up to 15 days before arrival: 50% of the total price of the reservation is charged
- for cancellation of the reservation up to less than 15 days before arrival: 100% of the total price of the reservation is charged
- for cancellation of the reservation after departure or if the customer of the service does not show up at the reserved accommodation, 100% of the total price of the reservation is charged.
For each cancelled accommodation reservation, the service provider charges an administrative fee in the amount of EUR 25. If, according to the terms of cancellation of the reservation, the customer of the service has the right to a partial refund of the paid amount, the service provider is obliged to make the refund within 45 days.
In the event that the customer of the service cancels the reservation, if the amount of the cancellation costs exceeds the paid amount, the customer of the service will be issued an invoice for the remaining cost of the cancellation of the reservation, which the customer of the service is obliged to pay within 14 days of receipt.
If the customer of the service does not arrive at the reserved accommodation by midnight on the day of the agreed arrival without notifying the service provider of the late arrival, the reservation is considered cancelled, and the costs of cancellation of the reservation are calculated according to the above-provided information. If the actual incurred cancellation costs exceed the paid amount of the reservation, the service provider reserves the right to collect the actual incurred costs and will issue an invoice to the customer of the service, which the customer of the service is obliged to settle within 14 days of receipt. The service provider does not reimburse the customer for the costs incurred in obtaining travel documents or visas related to the cancelled reservation.
The service provider's right to changes and cancellation
The service provider reserves the right to change the reservation if extraordinary circumstances occur that cannot be predicted, avoided, or postponed. In the event of the impossibility of adequate replacement of the paid accommodation, the service provider reserves the right to cancel the reservation with prior notice to the customer of the service 7 days before arrival and guarantees the return of the entire amount paid, whereby the customer of the service has no right to demand additional damage compensation from the service provider. The service provider is only obliged to refund the amount paid to the account of the customer of the service.
Other directives
If more people arrive in the reserved accommodation unit than indicated on the purchase documents, the service provider has the right to deny the service to unannounced travellers or to accept all guests with a surcharge for unannounced guests on the spot.
The reserved accommodation is available to the customer at 16:00 and must be vacated by 10:00 on departure. The customer of the service receives the necessary keys for the duration of the stay, which have to be handled with the utmost care. If the keys are lost, the customer of the service is responsible for all incurred costs.
The rental is only for those ordering the service over 18 years of age (children can accompany adults). Children may not be in the pool or outdoors without proper supervision.
The customer of the service is provided with access to the Internet via a wireless connection. The service provider does not guarantee the availability or security of the network and does not assume any responsibility for any possible damage. It is not possible to predict or prevent attacks from the Internet, and the customer of the service must ensure the protection of his system (computer, laptop, mobile phone, etc.).
We reserve the right to save the user name and connection data (IP, MAC address, and time) for the release of data if it is necessary to hand it over to judicial authorities in investigations. Internet use must comply with all laws. The assigned password and username for the Internet network must remain secret.
The paid internet costs that the customer of the service could cause due to his negligent use of the network connection that the service provider gave him for use will be directly forwarded for payment to the customer of the service.
It is forbidden to take equipment and devices out of the accommodation. If there is a loss of equipment in the accommodation or if damage has been done to the equipment, installations, furniture, or devices, the customer of the service is obliged to notify the service provider immediately. If any loss or damage occurred due to the fault of the service provider, the service provider is obliged to compensate the corresponding value on the spot. Accommodation may not be used for activities contrary to Croatian laws. In the event of non-compliance with the house rules, the service provider has the right to cancel the further provision of services to the guest.
The accommodation includes a free parking lot and a swimming pool, which can be used at your own risk.
By registering and using the service provider's network, the customer agrees to the terms and conditions.
Notice
By confirming the reservation, paying the advance payment, or the total amount of the reservation, the client of the service confirms his agreement with all the listed items, the terms and conditions of the privacy policy, the cookie policy, as well as the business conditions highlighted and expressed on these websites.
If any provision is ineffective, this will not affect the validity of the other provisions of all documents.
Notice
Apartments Mikela reserves the right to change the content on this page at any time and to update it according to business needs and technological innovations that would be introduced.
Resolution of disputes
The customer of the service is obliged to cooperate with the service provider in good faith to remove the cause of any complaint. The client of the service who leaves the facility and finds another accommodation on his own initiative due to dissatisfaction with the condition of the reserved accommodation, without giving the service provider the opportunity to eliminate the cause of his dissatisfaction, does not have the right to demand a refund or to file a claim for damages.
The service provider cannot be held responsible for possible climatic conditions, the cleanliness and temperature of the sea, and all other similar situations and events that may cause dissatisfaction of the customer with the service and do not directly concern the quality of the booked accommodation unit (e.g., bad weather, poorly arranged beaches, too large crowds, theft or damage to property, etc.).
All disputes that arise during the performance of work between the parties, including disputes related to issues of their valid origin, violation, or termination, as well as the legal effects arising from them, the contracting parties will primarily try to resolve peacefully and by agreement within 30 (thirty) days. Otherwise, the contracting parties agree to the jurisdiction of the court of actual jurisdiction in Pula.
Contact
For any questions about our terms and conditions, you can contact us by phone, e-mail, or mail as follows:
• by sending an email to:
info@apartments-mikela.com
• via the web form located at:
apartments-mikela.com
For communication due to the exercise of rights related to the protection of personal data, it is necessary to use the communication channels defined in the chapter "Exercise of Rights" so that each request is ordered and the user as the initiator is identified.
